Frequently Asked Questions
Can I see a picture of this book? If you would like to see an image of a particular book, please contact us with the six-digit Seller ID number, or the title and author. If our listing already contains a picture, but you would like an image of a specific portion of the book (e.g. back cover, copyright page, etc.), please let us know and we will be happy to provide whatever you need.
How much does shipping cost?
Shipping costs can be found during checkout based on the destination of your shipment. Our base rates for domestic shipments are as follows:
$4.25 Media Mail (free with orders of $25 or more)
$6.75 Priority Mail
$25.00 - $45.00 Express Mail
Please note, these charges are base rates, and apply to a book of average size and weight. Unusually large and heavy items, as well as book sets, may be subject to additional charges. Costs for Express Mail shipments (1-2 days guaranteed) vary greatly depending on weight and destination -- you will be charged our cost for shipment, plus a handling fee of $5.00, and we will inform you of your total by e-mail when your order is processed.
When will my book ship, and when will I receive it? All books are mailed within two business days, and most the day after the order is received, except if you choose to pay by check or money order, in which case your books will ship upon receipt of payment. Shipping estimates are available at www.usps.com.
If you need a book by a certain date, please take delivery estimates into account and then select the appropriate method. Also, keep in mind that these are estimates and not guarantees -- occasionally shipping may take longer if packages are misdirected, delayed due to unusual mail volume, or sent to certain regions within a mailing area (e.g. shipping to Alaska, Hawaii, U.S. territories, and military addresses will exceed the media mail delivery estimate).
What is your return policy? We can accept returns for a full refund for the following reasons:
-- Different title than advertised
-- Book(s) has/have damage or flaws not mentioned in our description
(In these cases, please mark the package 'return to sender' to avoid return shipping charges.)
We can provide partial refunds for the following reasons:
-- You ordered the wrong title or edition (we will issue a refund less shipping when we receive your return)
-- The condition of your book(s) is drastically different than advertised, but you would still like to keep your order (we will likely require an extensive description of the damage, photographs, or both to verify the discrepancy in condition).
If your order is lost in transit, we can issue a full refund of your purchase amount once double the delivery estimate has elapsed (to ensure the book is not on its way back to us due to insufficient address or postal error).